How to choose a local travel agent in Vietnam for the best trip?

Finding a local travel agent in Vietnam is never easy because it's hard to check the service quality of the companies. This article will provide you with the most common criteria to evaluate the reputation of a local travel agent in Vietnam to have the most memorable trip.

Criteria to evaluate the credibility of a local travel agent in Vietnam

Customer Service

Customer service includes not only the ability to negotiate and solve problems during travel with passengers but also the interactions before and after the process of providing travel services.

A reputable travel agent will spend a lot of time talking to you and designing a trip that best suits you within their capabilities. In addition, if any problems arise during the tour, they will immediately find a way to solve them.

A great tour company will have no shortage of excellent tour guides who will experience the country with you and arrange for all the necessary logistics.

Arguing and lack of assurance about your health are unprofessional. And you should stay away from such companies.

However, if you happen to have a bad experience with them, try making a complaint to see how they handled the bad situation. This is also a determining factor in service quality and reliability.

Operating Time

The reputation of a local travel agent in Vietnam depends on their years of experience. The longer the company has been in the industry, the more relationships and experience the company has to create more and more successful tours.

The accumulated relationships will help a travel company connect with high-quality transportation, food, and accommodation services at reasonable prices. From there, they will help travelers control exactly how they want to spend.

Moreover, a travel company with a large age will pay great attention to the brand image. They will know how to handle bad situations that happen accidentally to ensure a good experience for customers. Customer trust is very important to them.

Trademark

Although the reputation of a travel agency can be achieved through effective marketing strategies, the quality of service is still something that can help them grow sustainably.

In addition, a famous travel agency will attract many customers to them. And those customers will experience the service and send their personal reviews about the company to their friends and relatives. This is a fairly effective form of word-of-mouth advertising, but also risky.

If a company is not really good, it will spread a bad reputation and lose customers. Therefore, the brand is very important and is a testament to the credibility of the travel agent.

Tourists should choose well-known travel agencies because their reputation is safe proof of the quality of their services.

License

A license issued by a competent state agency is a surefire guarantee that a travel business has the skills and experience to operate the tours.

When being granted a practicing certificate, a company needs to comply with the regulations on service quality as well as many other provisions of the law. That forces them to always be careful in their work.

If visitors are wondering about the service quality of a travel agency, you can confirm it through the company's license to practice, which is usually publicized by companies on their websites.

Achievements or Feedbacks

The simplest way to evaluate the service ability of a travel agency is to look at the achievements they have achieved or the reviews of their previous customers.

Achievements such as certificates of merit and certificates of quality from competent authorities are often found on official websites or social networking sites of travel companies.

You can also search for feedback from previous customers to get an overview of the service quality of a local travel agent in Vietnam. You don't have to believe the feedbacks that companies publish, you can talk directly to their old customers.

Tips to choose the right travel agency 

Consider their payment methods

More and more people are using electronic payment methods, which leads to many online frauds. Thus, to choose the right travel agency for Vietnam tour booking, you need to carefully consider all the payment methods they offer.

Some popular forms of electronic payment today are payment via Internet Banking, e-wallet, payment via electronic payment gateway, etc. 

Whatever payment method you choose, don't forget to save your e-invoice or transaction proof.

Visit to the company’s website

Before booking a tour, you can research in advance about the types of tours, famous destinations, interesting tourist activities, costs for the trip, etc. on the websites of travel agencies.

Many companies also provide photos and videos from the tours they have guided in the past so that you can evaluate the overall quality of their services.

In addition, an important reason for you to explore the website of a travel agency is that you can contact them directly to receive advice as well as make the tour booking operation that you are attracted to. 

Review feedback from the previous customers

The best way to evaluate the service quality and reputation of a travel agency is to consider customer feedback before contacting the company.

There are many factors that affect the customer service experience. Therefore, it's good to know what types of services are rated positively and what types of services give a bad experience to customers of a certain travel agency.

This information will help you make better booking decisions and enjoy a worthwhile trip.

Don't forget to visit Sao La Tours - a local travel agent in Vietnam to see the tours we have successfully led or explore the tours on offer.